KAIXIN SUPPORT

How can we help?

24/7 technical support — we are always here for you

Set up your device

WindowsWindows 10+View guide
macOSmacOS 11+View guide
AndroidAndroid 8+View guide
iOSiOS 14+View guide
RouterOpenVPN / WireGuardView guide

Troubleshoot a connection

All systems operational

Can't connect

Switch nodes or protocols. Our guide resolves 90% of connection issues.

View guide

Connection feels slow

Switch to a lower-latency node or enable accelerated mode.

View guide

App won't open

Check device compatibility and reinstall the app.

View guide

Still need help?

Send a message

Reach our team via the support form. We reply within 24 hours.

Send a message

Open a support request

Submit a detailed ticket and our technical team will provide a tailored solution.

Open a request

Frequently asked questions

Download the app for your device, sign in with your account, choose a server and tap Connect. The whole process takes under 3 minutes.

KaixinVPN works on Windows (10+), macOS (11+), iOS (14+), Android (8+) and home routers. One account covers all your devices.

Yes. Starter supports 3 devices, Plus supports 10, and Global supports unlimited simultaneous connections.

Contact us within 7 days of purchase via chat or email with your account email and order details. Refunds are processed within 24 hours.

There may be a slight effect, but our optimised routes and high-performance servers minimise the impact. Choosing the lowest-latency node gives you the best speed.

Yes. We use AES-256 encryption and a strict zero-logs policy. Your activity data is never recorded or stored.

A BRIGHTER TOMORROW

Let's get you connected

Our technical support team is available 24/7 to help you

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