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Open a requestFrequently asked questions
Download the app for your device, sign in with your account, choose a server and tap Connect. The whole process takes under 3 minutes.
KaixinVPN works on Windows (10+), macOS (11+), iOS (14+), Android (8+) and home routers. One account covers all your devices.
Yes. Starter supports 3 devices, Plus supports 10, and Global supports unlimited simultaneous connections.
Contact us within 7 days of purchase via chat or email with your account email and order details. Refunds are processed within 24 hours.
There may be a slight effect, but our optimised routes and high-performance servers minimise the impact. Choosing the lowest-latency node gives you the best speed.
Yes. We use AES-256 encryption and a strict zero-logs policy. Your activity data is never recorded or stored.